Sloan Solutions TM
Business Partners and Learning Programs
At Sloan, we are building our new classroom and on-line leadership development programs.
Check back soon for a list of classes. In the meantime, please feel free to check out our blog posts and published articles for interesting stories, concepts, and insights that you will have a chance to learn more deeply in our classes.
Check back soon for a list of classes. In the meantime, please feel free to check out our blog posts and published articles for interesting stories, concepts, and insights that you will have a chance to learn more deeply in our classes.
At Sloan, we are building partnerships with cutting edge technology partners that will support your business needs.
inContact’s cloud-based solutions enable call centers to operate more efficiently, create differentiated and profitable customer interactions and build a technology infrastructure that supports future growth. Our hosted call center software solutions are built on a flexible platform—opening the door to endless call center improvement opportunities. From hosted automatic call distributors (ACD), computer telephony integration (CTI) and interactive voice response (IVR), to cutting-edge workforce management resources, our call center software platform can not only improve your customer satisfaction response , but significantly reduce your call center’s operational costs.
Case Studies:
This medical care management company consolidated its entire telephony system onto inContact which allowed them to rapidly scale up to meet increasing call demands, ensure business continuity during disasters and save $50 million.
inContact’s cloud-based solutions enable call centers to operate more efficiently, create differentiated and profitable customer interactions and build a technology infrastructure that supports future growth. Our hosted call center software solutions are built on a flexible platform—opening the door to endless call center improvement opportunities. From hosted automatic call distributors (ACD), computer telephony integration (CTI) and interactive voice response (IVR), to cutting-edge workforce management resources, our call center software platform can not only improve your customer satisfaction response , but significantly reduce your call center’s operational costs.
Case Studies:
This medical care management company consolidated its entire telephony system onto inContact which allowed them to rapidly scale up to meet increasing call demands, ensure business continuity during disasters and save $50 million.
AAA Auto Club South
Roadside assistance company improved member support and company-wide services with the use of ECHO customer feedback.
White Paper:Debunking Security Concerns with Hosted Call Centers
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider.
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